Effective date: July 16, 2026
These terms apply to www.appealant.com — the public website, including the guides and the early-access form — and to the Appealant client portal.
These terms contain a binding arbitration provision and a class-action waiver (section thirteen). That section affects how disputes with Appealant are resolved. Please read it.
1. Acceptance
By using this website or the client portal you agree to these terms. If you do not agree, please do not use them. If you use the portal on behalf of a practice, you confirm you are authorized to act for that practice, and your use of the portal is subject to that practice's signed services agreement with Appealant.
2. Who we are
"Appealant", "we", and "us" mean Appealant LLC, a California limited liability company. You can reach us at hello@appealant.com or by mail at Appealant LLC, 2108 N St, Ste N, Sacramento, CA 95816.
3. What this site is
This site provides marketing and educational information about Appealant's denial-review and appeal-preparation services for healthcare practices, an educational reference library (the guides), and a form to request early access. Nothing on this site creates a client relationship; that requires a signed services agreement. The client relationship itself is governed by that agreement and a Business Associate Agreement, and those documents control over these terms wherever they overlap.
4. No legal, medical, or billing advice
Content on this site — including the guides covering appeal rights, filing deadlines, denial codes, and payer rules — is general educational information, not legal advice, medical advice, or advice about any specific claim. Regulations and payer policies change, and your contracted provider manual or participation agreement can set different limits than published floors. Verify current requirements against your own contract and the cited primary sources, or consult counsel for your situation. Our verification method and source standards are described on the about this data page.
5. No outcome guarantees
Recovery examples and statistics on this site describe cited third-party data or clearly labeled illustrative scenarios, not promised results. Whether any particular claim is recoverable depends on facts that can only be assessed under a signed agreement.
6. Do not submit patient information here
The public site accepts business contact information only. Patient information must never be submitted through the early-access form or by email before a Business Associate Agreement is in place; anything submitted in error will be deleted.
7. Early access and email
When you join the early-access waitlist, you agree to provide accurate business contact information. We may email you to respond to your request, to let you know when Appealant opens in your state, and with occasional updates about Appealant — every marketing or update email will include a working unsubscribe, and unsubscribing never affects your place on the waitlist. Joining the waitlist does not obligate you to become a client or Appealant to offer you the service.
8. The client portal
- Who may use it. Portal access is invite-only, for authorized staff of practices that have a signed services agreement and Business Associate Agreement with Appealant.
- What governs. The services agreement and Business Associate Agreement govern the engagement — the services, fees, approvals, data handling, and liability for the services. These terms govern the mechanics of portal access, and the signed agreements control wherever they overlap.
- Your account. Keep your credentials and multi-factor settings confidential, do not share accounts, and tell us promptly at hello@appealant.com if you suspect your account has been compromised. Your practice is responsible for activity under its accounts until it notifies us.
- Approvals count. Actions taken in the portal — approving or rejecting an appeal, uploading a document, sending a message — are attributable to your practice and operate as the approvals and instructions described in the services agreement.
- Acceptable use. Use the portal only for your own practice's engagement. Do not probe or test its security, attempt to access another practice's data, or access it by automated means.
- Availability. We may suspend portal access for security or maintenance and will restore it promptly. Deadline-critical work is handled as the services agreement provides.
9. Permitted use
You may not scrape the site at volume, interfere with its operation, misrepresent affiliation with Appealant, or harvest site content to build a competing dataset or service. This restriction does not apply to the verified deadline dataset we intentionally publish under a Creative Commons Attribution 4.0 license — you may reuse that dataset with attribution, on its stated license terms.
10. Intellectual property
Site content is owned by Appealant or its licensors. You may share links and quote briefly with attribution. The downloadable verified dataset is licensed under Creative Commons Attribution 4.0; no other reproduction without permission.
11. Third-party links
Links to payer documents, regulations, and other third-party sources are provided for convenience and verification. We are not responsible for third-party content.
12. Disclaimer and limitation of liability
The website is provided "as is" and "as available," without warranties of any kind. To the maximum extent permitted by law, Appealant's aggregate liability arising from use of the website itself is limited to $100. This limitation covers only the public website; services provided under a signed services agreement are governed by that agreement's own terms. The portal is likewise provided "as is" and "as available"; liability connected with the contracted services is governed by the services agreement, and any claim connected with portal access that is not governed by a signed services agreement is limited to one hundred U.S. dollars in the aggregate. Nothing in this section limits liability that cannot be limited under applicable law, including liability for gross negligence, willful misconduct, or fraud.
13. Binding arbitration and class-action waiver
Talk to us first. If you have a dispute with Appealant arising out of these terms, the website, or portal access, email hello@appealant.com with a description of the dispute, and both sides will try in good faith to resolve it informally for sixty days before starting any proceeding — except that either party may at any time bring a small-claims action or seek the equitable relief described below.
Arbitration. Any such dispute not resolved informally will be settled by final and binding arbitration administered by JAMS under its Streamlined Arbitration Rules — or its Comprehensive Rules where those apply by their terms — before a single arbitrator, in San Francisco, California. Where JAMS minimum standards for consumer arbitrations apply, this section is deemed modified to the extent needed to comply with them. The Federal Arbitration Act governs this section, and judgment on the award may be entered in any court with jurisdiction.
What this section does not cover. Either party may bring an individual claim in small-claims court, and either party may seek injunctive or other equitable relief in court for infringement of intellectual property or for unauthorized access to or compromise of the portal. Disputes governed by a signed services agreement follow that agreement's own dispute-resolution terms, not this section.
No class actions. Disputes are resolved only on an individual basis. Neither you nor Appealant may participate in a class, consolidated, or representative action against the other, and the arbitrator may not consolidate more than one party's claims. If this waiver is found unenforceable as to a particular claim, that claim — and only that claim — proceeds in court under section fifteen.
14. Suspension and termination
We may suspend or terminate access to the website or the portal for violation of these terms. Sections that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, and dispute resolution — survive.
15. Governing law and venue
These terms are governed by the laws of the State of California, without regard to conflict-of-law rules; the Federal Arbitration Act governs section thirteen. Any claim not subject to arbitration must be brought in the state or federal courts located in San Francisco County, California, and both parties consent to their jurisdiction. Disputes governed by a signed services agreement are resolved in the forum and manner that agreement provides, and are not subject to this section or section thirteen.
16. Changes
We may update these terms. The effective date above reflects the current version; continued use of the website or portal after a change constitutes acceptance. For material changes to the portal terms, we will give notice in the portal or by email. Changes apply prospectively only: the version in effect when a dispute arose governs that dispute.
17. General
If part of these terms is found unenforceable, the rest remains in effect. A failure to enforce a provision is not a waiver of it. You may not assign these terms without our consent; we may assign them to a successor of the business. Together with the privacy policy — and, for clients, the signed services agreement and Business Associate Agreement — these terms are the entire agreement about use of the website and portal.
18. Contact
Questions about these terms: hello@appealant.com · Appealant LLC, 2108 N St, Ste N, Sacramento, CA 95816.